Disclosure Policy

Responsible Disclosure Policy

Lockwood believes that the disclosure of vulnerabilities is essential to improving the quality of our products and services. Lockwood values the insights of the security research community and welcomes disclosure and collaboration.

Through our responsible disclosure process Lockwood will work with security researchers and other vulnerability investigators to make our products and services more secure by providing a mechanism to privately report vulnerabilities with legitimacy and integrity. Responsible disclosure ensures that security infrastructure is tested and proven reliable. This process allows us to work collaboratively with the researchers to identify and mitigate vulnerabilities quickly in an ever-changing security environment.

The following is Lockwood responsible disclosure policy:

• Lockwood will disclose known vulnerabilities and their fixes to its customers in a manner that protects the end-users of our products. Disclosures made by Lockwood will include credit to the person who first identified the vulnerability, unless they request otherwise.
• Lockwood is open to communication and working with security researchers who come to Lockwood with a shared interest to improve security and coordinate the distribution of information, including both the vulnerability and the solution that addresses it.
• Lockwood does not have a bounty program nor a monetary award for the researcher, however Lockwood will provide credit and publicly acknowledge in a written advisory, the work of a security researcher who privately brings the company valid information about a vulnerability and then works with Lockwood to coordinate the public announcement after a fix or patch has been developed and tested.
• Security researchers are allowed to post a link to the Lockwood advisory on their own web sites as recognition for helping minimize risks and helping end-users protect themselves.

We ask the security researcher community to work with Lockwood to coordinate the public disclosure of a vulnerability. Prematurely revealing a vulnerability publicly without first notifying Lockwood could hurt end-users, exposing sensitive information and putting people and organizations in danger of malicious attacks.

To that end, ASSA ABLOY strongly advocates a two-step process: first, private disclosure of a potential vulnerability to ASSA ABLOY. Once the vulnerability is validated and resolved, Lockwood coordinates the public disclosure, which includes the recognition of the security researcher’s discovery, confirming that credit is given to the right person(s).

We ask that researchers recognize that our actions to investigate, validate and remediate reported vulnerabilities vary based on complexity and severity. We will communicate expected timelines, changes and collaborate where possible.  Additionally, we request that researchers not utilize Denial of Service tools or compromise Lockwood user infrastructure or personal information while performing testing or evaluation.  If this kind of testing is necessary, we request they contact us, so that we may provide testable products in a non-production environment for such purposes where reasonably possible.

Like other leading companies, Lockwood applies industry best practices for coordinated disclosure of vulnerabilities to protect the security ecosystem, ensuring that customers get the highest quality information, drive public discourse about ways to improve products, protocols, methodologies, standards and solutions.

As part of its responsible disclosure program, Lockwood is seeking relationships with security researchers who adhere to a coordinated, shared responsibility approach to publicly disclosing a vulnerability. Lockwood invites security researchers and other vulnerability investigators to join us in this effort.

CALL TO ACTION

If you believe you have discovered a vulnerability, refer to the “Reporting Guidelines” page in this Lockwood Security Resources Center for instructions on how to privately submit your findings to the ASSA ABLOY Security Response Team, or you can connect with us directly at productsecurity@assaabloy.com.